Billing Issues

Resolve common subscription and payment problems.

Payment Failed

Cause

  • Card declined by bank
  • Expired credit card
  • Insufficient funds
  • Incorrect billing information

Solution

  1. Go to Settings → Billing
  2. Click "Manage Subscription"
  3. Update payment method
  4. Retry payment

Your account enters "past_due" status with a grace period. Update payment promptly to avoid service interruption.

Can't Cancel Subscription

Solution

  1. Log in to app.videotobe.com
  2. Go to Settings → Billing
  3. Click "Manage Subscription"
  4. Click "Cancel Subscription" in Stripe portal

Your Pro access continues until the end of your billing period.

Unexpected Downgrade

Cause

Subscription was canceled or payment failed and grace period expired.

What Happens

  • Existing content remains accessible
  • New uploads subject to Free plan limits
  • No data is deleted

Refund Request

VideoToBe offers a 7-day money-back guarantee. Contact support within 7 days of subscription for a full refund. After 7 days, subscriptions are non-refundable.

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